Cancellations

GENERAL POLICY

www.lfleurskin.com endeavors to ship the same day. Once an item has shipped we can no longer process a cancellation. If this is the case then you would be entitled to submit an RMA and process it as a return once you receive the package. If the order has not shipped yet, a customer service representative should be able to cancel the order before it leaves the facilities. Please contact a customer service representative directly at 917 985 8810 and/or email orders@lfleurskin.com

Returns & Refunds

We stand behind our products and want you to love them as much as we do. If for any reason you aren’t satisfied with your products, we will happily accept your return and issue a refund within 30 calendar days of the purchase date. Please note we do not cover shipping or return shipping costs. Please email orders@lfleurskin.com to initiate your return. A return made to our warehouse or one made without initiating a return by emailing orders@lfleurskin.com will not be accepted and a refund will not be issued.

Once your return is initiated, you have 14 calendar days to send the item(s) and for the return to be marked delivered. Once 14 days has passed from the return initiation date, your order is no longer eligible for a full refund. Please keep records of return shipments, for proof of date shipped. Lfleurskin.com is not responsible for a return shipment, including instances of missing item(s) or mis-delivered shipments.

To Process a Return, please email orders@lfleurskin.com.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at orders@lfleurskin.com.

Sale items

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@lfleurskin.com.

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you’ll receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be mailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver and he will find out about your return.

Shipping

To return your product, send us an email at orders@lfleurskin.com and a physical address will be provided for where to send the product.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping items for return, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item(s).